We want you to love your purchase from Alliganto. If you are not completely satisfied, we are here to help. Please review our returns and refunds policy below to understand your options.
Eligibility for Returns
- You may request a return within 30 days of delivery.
- Items must be unused, in the original packaging, and in the same condition that you received them.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
Some types of products cannot be returned, including:
- Clearance or final sale items (marked as such at the time of purchase).
- Custom-made or personalized products.
- Perishable or hygiene-sensitive goods (where applicable).
If an item is damaged or defective upon arrival, please contact us immediately for assistance.
Return Process
- Contact our support team at SUPPORT@ALLIGANTO.COM or call +1 470-238-9202 to request a return authorization.
- Our team will provide you with a return shipping address and instructions.
- Securely pack the item(s) and ship them back to us within 7 business days of receiving the return instructions.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error (wrong, damaged, or defective item).
- We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item without tracking proof.
Refunds
- Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days to your original method of payment.
- Depending on your bank or card issuer, it may take additional time for the funds to appear in your account.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us at SUPPORT@ALLIGANTO.COM.
Late or Missing Refunds
- If you haven’t received a refund within 10 business days of approval, check your bank account and contact your credit card company or bank.
- If you’ve done this and still have not received your refund, please contact us at SUPPORT@ALLIGANTO.COM.
Contact Us
If you have questions about returns or refunds, reach out to our customer support team:
We are committed to transparent policies and customer satisfaction. Thank you for shopping with Alliganto.
