Shipping & Delivery

We ship orders to customers worldwide from our partner warehouses located in the United States, Europe, and Asia. Our goal is to deliver your order safely and on time with full tracking and clear communication at every step.

Order Processing Time

• Processing time: 1–3 business days (Monday–Friday, excluding public holidays).
• Orders placed after 2:00 PM local warehouse time are processed the next business day.
• If an item is on backorder or requires special handling, we will email you within 1 business day with options.

Shipping Methods & Carriers

We use reputable carriers USPS and regional postal/express partners. The carrier is selected automatically based on destination, package size/weight, and service level selected at checkout.

Shipping Costs

• Shipping costs are calculated at checkout based on destination, weight/volume, and selected service.
• Free standard shipping threshold: Free shipping on orders in the U.S..
• Any promotional rates or free-shipping offers will be shown on the cart/checkout page.

Estimated Delivery Time (Business Days)

The timeframes below include transit time only and exclude the 1–3 day processing time. Actual delivery may vary due to customs clearance, carrier delays, or remote locations.

Customs, Duties & Taxes (International Orders)

Orders shipped outside your home country may be subject to import duties, VAT/GST, and customs fees imposed by the destination country. These charges are the customer’s responsibility unless stated otherwise at checkout. We cannot control or predict these fees. Customs clearance may cause delivery delays.

Tracking Your Order

• A tracking number is emailed as soon as your order ships.
• Tracking may take up to 24–72 hours to update after dispatch.
• If you did not receive tracking within 3 business days of ordering, please contact us.

Multiple Shipments

To speed delivery, items in the same order may ship separately from different partner warehouses at no additional cost. You will receive a separate tracking number for each shipment.

Address Changes & Delivery Issues

• Please verify your shipping address at checkout. We are unable to reroute packages once shipped.
• If a package is returned due to an incorrect/undeliverable address or repeated delivery attempts, we can reship (additional postage may apply) or refund the item(s) less original shipping once returned to our warehouse.
• For lost/damaged shipments, notify us within 7 days of the stated delivery date or damage discovery so we can file a carrier claim on your behalf.

Shipping Restrictions

• We currently do/do not ship to P.O. Boxes, APO/FPO/DPO addresses. UPDATE AS APPLICABLE.
• Some oversized or fragile items may require special handling or may be unavailable in certain regions. Any such limitations will be noted on the product page.

Holiday & Peak Season

During peak periods (e.g., Black Friday/Cyber Monday, December holidays) and unforeseen events, carriers may experience delays. Please allow extra time for delivery during these periods.

Returns & Exchanges

For details on returns, exchanges, and refunds, please see our Returns & Refunds Policy.

Contact Us

If you have questions about your order or delivery, contact our customer support team:

• Email: SUPPORT@ALLIGANTO.COM
• Phone/WhatsApp: +1 470 -238-9202
• Business Address: 715 River Rush Drive Sugar Hill Georgia, 30518

We’re committed to transparent pricing, realistic delivery estimates, and prompt support. Thank you for shopping at Alliganto.